Resident Life
3 min read
Your first week in a JHA-managed home
Portal setup, the condition report window, and how to reach maintenance at two in the morning.
Article
Welcome. The first week sets up everything that follows, and three things matter more than the rest.
Set up the resident portal on day one and turn on autopay if it suits you. The portal is where rent, receipts, documents, and maintenance requests live, and it is the fastest route to a person on our side.
Complete the condition report within seven days. Photograph anything that is already worn or damaged and upload it. This report is what protects your deposit at move-out, and after seven days it closes.
For emergencies — water, no heat, no power, anything affecting safety — call the maintenance line at any hour. For everything else, submit through the portal so the request is tracked and timestamped rather than lost in a text thread.