07 / Legal
What we collect, why we collect it, and what we do with it. Written plainly, because a policy nobody can read protects nobody.
Last updated August 2026. Placeholder text — have counsel review before publication.
We collect what is necessary to evaluate an application, administer a lease, and account to an owner: contact details, identification, income and employment verification, rental history, credit and background results, payment records, and correspondence about the property.
Applicant information is used solely to apply the published screening standard. Resident information is used to administer the tenancy and coordinate maintenance. Owner information is used to manage the property, prepare statements, and meet tax and trust accounting obligations.
We share information with screening providers, maintenance vendors assigned to a work order, the property owner where the lease or law requires it, our accountants and legal counsel, and any authority entitled to it by law. We do not sell personal information.
Application files are retained for the period required by fair housing recordkeeping rules. Lease and accounting records are retained for the period required by Georgia law and our trust accounting obligations, then destroyed securely.
Records are held in access-controlled systems. Payment processing is handled by the portal provider; we do not store full card or bank credentials.
You may request a copy of the information we hold about you, ask that inaccurate information be corrected, and opt out of non-essential email at any time. Requests go to owners@jhapm.com.
We advertise, screen, and communicate in compliance with federal and Georgia fair housing law. Screening criteria are published and applied uniformly to every applicant.